Return and Exchange Policy
1. Introduction
At M/s. Oxigeno International Biz Pvt Ltd, we are dedicated to ensuring customer satisfaction by offering high-quality products. If you are not completely satisfied with your purchase, we provide a clear and fair return and exchange policy to address your concerns.
2. Eligibility for Return and Exchange
- The product is unused, unopened, and in its original packaging.
- The request is made within 30 days of the purchase date.
- Proof of purchase (invoice or receipt) is provided.
- The product is not listed under non-returnable or non-exchangeable items (see Section 7).
3. Return and Exchange Process
- Contact our Customer Support Team via [email/phone/online portal].
- Provide the required information, including order details and the reason for return or exchange.
- Upon approval, you will receive instructions on returning the product.
4. Return Options
- Refund to the original payment method (subject to approval).
- Store credit for future purchases.
5. Exchange Options
- Exchange for the same product (in case of damage or defect).
- Exchange for a product of equal value.
- Store credit for future purchases.
6. Conditions for Return and Exchange Approval
- The product must be in resalable condition (except for defective items).
- All original accessories, manuals, and promotional materials must be included.
- Returns and exchanges will not be processed if the product shows signs of use, damage, or tampering.
7. Non-Returnable and Non-Exchangeable Items
- Perishable or consumable goods.
- Items without original packaging or proof of purchase.
8. Shipping Costs
- If the return or exchange is due to a product defect or an error on our part, we will cover return shipping costs.
- For other returns or exchanges, customers are responsible for return shipping fees.
9. Time Frame for Processing Returns and Exchanges
- Once we receive the returned item, please allow 5 business days for inspection and processing.
- Approved returns or exchanges will be processed and completed within 15 business days.
10. Additional Information
- This policy applies exclusively to purchases made through our official channels.
- We reserve the right to amend or modify this policy at any time without prior notice.
