Refund Policy

At M/s. Oxigeno International Biz Pvt Ltd, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a transparent and straightforward refund policy to address your concerns.

1. Eligibility for Refund

• The product is returned within 30 days of the purchase date.
• The product is in its original, unused, and resalable condition, including all packaging, manuals, and accessories.
• Proof of purchase (e.g., receipt, invoice) is provided.
• Products purchased directly from the Company or an authorized independent distributor.

2. Non-Refundable Items

• Products damaged due to misuse, negligence, or improper handling.
• Opened or used personal care and consumable products (unless defective).
• Products purchased through unauthorized sellers.

3. Refund Process

1. Contact Customer Support: Reach out to our team via email/phone to request a return.
2. Package the Product: Ensure the item is securely packaged to prevent damage during return shipping.
3. Return Shipping: Send the product to the Company. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued to the original payment method.

4. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact customer support within 7 days of receipt. We will arrange for a replacement or issue a full refund, including return shipping costs.

5. Policy Amendments

M/s. Oxigeno International Biz Pvt Ltd reserves the right to modify this refund policy at any time. Changes will be communicated via our website and will take effect immediately.

Thank you for choosing M/s. Oxigeno International Biz Pvt Ltd. Your satisfaction is our priority.