- The SECOND PARTY shall participate in the orientation session conducted by the FIRST PARTY, providing information about the direct selling operation, remuneration system and scope of business before acting as a Direct Seller under this agreement.
- The SECOND PARTY shall provide attested copy of their address proof, proof of identity and PAN Card. The SECOND PARTY shall update any change in the address and give such documents to the FIRST PARTY as and when the same happens or when so demanded by the FIRST PARTY.
- The SECOND PARTY shall always adhere to the Rules and Regulations set by the FIRST PARTY and follow all the operation policies set by the FIRST PARTY, which may be revised from time to time.
- The SECOND PARTY shall discharge all statutory obligations, if any cast upon him/ her.
- The SECOND PARTY shall purchase products/ services only from the stock points of FIRST PARTY.
- The SECOND PARTY is entitled to appoint Direct Sellers / Distributors through him/her. But such appointment shall only be done under the “Alternate Channel” of appointment. Only after the SECOND PARTY becomes an active Direct Seller by purchasing products/services, he/she shall be entitled to appoint Direct Sellers / Distributors under the “Corporate Channel” of appointment. Appointment under the “Corporate Channel” should have the approval of the FIRST PARTY.
- The SECOND PARTY shall keep proper book of accounts stating the details of the products, price, tax and the quantity and such other details in respect of the products/services sold by him/her, in such form as per applicable law.
- The SECOND PARTY shall not modify any of the brochures, literatures or specifications of the FIRST PARTY without written permission from the FIRST PARTY.
- The SECOND PARTY is not allowed to conduct any advertising and promotion on their own without prior approval from the FIRST PARTY.
- The SECOND PARTY shall comply with the provisions of Guidelines on Direct Selling issued by the Ministry of Consumer Affairs, Food and Public Distribution on 26th October 2016 and any modification, amendment, notification, circulars, clarifications thereto, if any. Any reported non- compliance will be liable for disciplinary action.
- The SECOND PARTY engaged in direct selling should carry his/ her identity card and shall not visit the customer’s premises without prior appointment/approval.
- The SECOND PARTY shall at the initiation of a sales representation, without request, truthfully and clearly identify himself/ herself, the identity of the FIRST PARTY, the nature of the products or services sold and the purpose of the solicitation to the prospective consumer.
- The SECOND PARTY shall not, in pursuance of a sale, make any claim that is not consistent with claims authorized by the FIRST PARTY.
- The SECOND PARTY shall offer a prospective consumer accurate and complete explanations and demonstrations of products and services, prices, credit terms, terms of payment, return policies, terms of guarantee, after-sales service.
- The SECOND PARTY shall provide the following information to the prospect / consumers at the time of sale, namely:
Name, address, registration number or enrollment number, identity proof and telephone number of the SECOND PARTY and details of FIRST PARTY;
A description of the products or services to be supplied and the delivery date of such products or services;
Explain to the consumer about the products/services return policy of the FIRST PARTY in detail before the transaction;
The order date, the total amount to be paid by the consumer along with the bill and receipt;
Time and place for inspection of the sample and delivery of products/ services;
Information of his/her rights to cancel the order and / or to return the product in saleable condition and avail full refund on sums paid;
Warranty of the products/services and exchange/replacement of such products/services in case of defect;
Details regarding the complaint redressal mechanism.
- The SECOND PARTY shall not:
Use misleading, deceptive and / or unfair trade practices;
Use misleading, false, deceptive, and / or unfair recruiting practices, including misrepresentation of actual or potential sales or earnings and advantages of Direct Selling to any prospective direct seller, in their interaction with prospective direct sellers;
Make any factual representation to a prospective direct seller that cannot be verified or make any promise that cannot be fulfilled;
Present any advantages of Direct Selling to any prospective direct seller in a false and / or a deceptive manner;
Knowingly make, omit, engage, or cause, or permit to be made, any representation relating to the Direct Selling operation, including remuneration system and agreement between the FIRST PARTY and the SECOND PARTY, or the products and / or services being sold by SECOND PARTY which is false and / or misleading;
Require or encourage direct sellers recruited by the SECOND PARTY to purchase products and / or services in unreasonably large amounts;
Provide any literature and / or training material not restricted to collateral issued by the FIRST PARTY, to a prospective and / or existing direct sellers both within and outside the FIRST PARTY, which has not been approved by the FIRST PARTY;
Require prospective or existing direct sellers to purchase any literature or training materials or sales demonstration equipment.
- Any person who sells or offers for sale, through our platform /marketplace, any product or service of FIRST PARTY must have prior written consent from the FIRST PARTY in order to undertake or solicit such sale or offer.